Refund policy
REFUND & RETURN POLICY
Last updated: August 13, 2026
30-DAY RETURNS
We offer a 30-day return period, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return due to a change of mind, the product must be returned in the same condition in which you received it, unused, unworn, undamaged, with all original tags and packaging, and with proof of purchase.
Products that have been used, damaged after delivery, modified, or returned without their original packaging may not be eligible for a change-of-mind return.
Change-of-mind returns
If you simply do not like the product, change your mind, no longer want it, or purchased it by mistake, you may request a return within 30 days of delivery, subject to the conditions above.
For these returns, the customer is responsible for all return shipping costs.
The original shipping cost paid at the time of purchase is generally non-refundable for change-of-mind returns, except where otherwise required by applicable law.
To request a return, contact us at:
hauntglow@hotmail.com
Do not send a product back before receiving return instructions from us. Unauthorized returns may not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order as soon as you receive it.
If your product arrives damaged, defective, malfunctioning, or if you receive the wrong product, contact us at hauntglow@hotmail.com as soon as reasonably possible.
Please provide your order number and a clear description of the problem. We may request photographs or videos to evaluate the issue.
If we determine that the product is defective, damaged before or during delivery, or that the wrong product was sent, we will provide an appropriate remedy in accordance with applicable law.
Where a return is required because of a defect, covered malfunction, damage attributable to HauntGlow, or an incorrect item, HauntGlow will be responsible for the applicable return shipping costs, where required by applicable law.
30-DAY COMMERCIAL WARRANTY
HauntGlow provides a 30-day commercial warranty covering manufacturing defects, covered damage and product malfunctions occurring during the first 30 days after delivery.
This commercial warranty does not cover:
- Damage caused by misuse or abuse.
- Accidental damage caused by the customer.
- Improper installation or use.
- Unauthorized modifications or repairs.
- Damage resulting from failure to follow product instructions.
- Normal wear and tear.
- Damage caused by circumstances outside the normal intended use of the product.
The commercial warranty does not limit, replace or exclude any mandatory statutory consumer guarantees or legal warranties applicable to your purchase.
For customers in the European Union and other jurisdictions where mandatory consumer protections apply, those legal rights remain fully applicable regardless of this 30-day commercial warranty.
EUROPEAN UNION — 14-DAY RIGHT OF WITHDRAWAL
If your order is delivered to a consumer in the European Union, you generally have the legal right to withdraw from your purchase within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.
The 14-day withdrawal period is separate from our voluntary 30-day return policy.
During the statutory withdrawal period, the customer is generally responsible for the direct cost of returning the goods, provided that the customer was properly informed of this obligation before purchase.
The customer may be responsible for any diminished value resulting from handling the product beyond what is reasonably necessary to establish its nature, characteristics and functioning, as permitted by applicable law.
Nothing in this policy limits any mandatory consumer rights applicable in the European Union or the customer's country of residence.
EUROPEAN UNION — LEGAL GUARANTEE
For products sold to consumers in the European Union, mandatory statutory consumer guarantees apply in addition to any commercial warranty offered by HauntGlow.
EU consumer rules generally provide a minimum two-year legal guarantee for defective goods or goods that do not conform to the contract. Depending on the circumstances and applicable national law, the consumer may be entitled to repair, replacement, price reduction or a refund.
Our 30-day commercial warranty does not reduce or replace these statutory rights.
NON-RETURNABLE PRODUCTS
Certain products may not be eligible for voluntary change-of-mind returns where permitted by applicable law, including:
- Products made to order or personalized specifically for the customer.
- Products that cannot be returned for health, hygiene or safety reasons where applicable.
- Products that are damaged, altered or materially used by the customer.
- Gift cards.
- Other products specifically identified as non-returnable before purchase.
Mandatory statutory rights are not affected by these exclusions.
SALE ITEMS
Sale or discounted products remain subject to applicable return rights and mandatory consumer protections.
A sale price does not eliminate statutory rights relating to defective or non-conforming products.
EXCHANGES
We generally do not process direct exchanges.
The fastest way to obtain a different product is to request an eligible return and, once the return has been approved, place a new order for the desired product.
This does not affect any mandatory legal right to repair or replacement for defective or non-conforming products.
RETURN PROCESS
To request a return, contact:
hauntglow@hotmail.com
Please include:
- Your order number.
- The name used when placing the order.
- The reason for the return.
- Photographs or videos when relevant.
- Any other information reasonably necessary to evaluate the request.
We will review your request and provide instructions regarding the return.
Do not send products to any address until HauntGlow has provided return instructions.
REFUNDS
Once your returned product has been received and inspected, we will notify you whether the return has been approved.
If approved, the refund will generally be issued to the original payment method.
We will process approved refunds within 10 business days after the return has been approved, subject to any time required by the payment processor or financial institution to post the refund to your account.
Depending on your bank or payment provider, additional processing time may apply.
For change-of-mind returns, original shipping charges and return shipping costs are generally non-refundable unless otherwise required by applicable law.
For defective, damaged or incorrect products, applicable shipping costs will be handled in accordance with the applicable warranty and consumer protection laws.
If you have not received an approved refund after 15 business days, please contact us at:
hauntglow@hotmail.com
CONTACT
All return, refund and warranty requests must be submitted by email.
HauntGlow
Email: hauntglow@hotmail.com
Business Address: 91 Sidney Street, Houston, Texas 77003, United States
HauntGlow does not provide customer support by telephone.