Shipping policy

SHIPPING POLICY

Last updated: August 13, 2026

ORDER PROCESSING

All HauntGlow products are sold exclusively online.

Orders are normally processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

Business days do not include weekends or public holidays.

INTERNATIONAL SHIPPING

HauntGlow ships internationally to selected destinations, including the United States, European Union, Australia and other countries where shipping is available at checkout.

Shipping costs, when applicable, will be displayed during checkout.

DELIVERY TIMES

Our standard estimated delivery time is approximately 20 business days from the date your order is shipped.

The 20-business-day delivery estimate applies to international orders and may vary depending on the destination, shipping carrier and customs processing.

Please note that the 20 business days is an estimated delivery timeframe and is not a guaranteed delivery date.

Delivery may take longer due to customs inspections, import procedures, carrier delays, weather, holidays, strikes or other circumstances outside our reasonable control.

If your order has not arrived after the estimated delivery period, please contact us at hauntglow@hotmail.com so we can assist you.

TRACKING

When tracking information is available, it will be provided by email after your order has been shipped.

Tracking information may take several days to become active after the carrier receives the package.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, the customer is responsible for any customs duties, import taxes or other charges imposed by the destination country.

HauntGlow does not control these charges and cannot guarantee whether or when customs authorities may impose them.

Customers are responsible for ensuring that the products they order may legally be imported into their country.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order has not yet been shipped, please contact us as soon as possible at:

hauntglow@hotmail.com

We will make reasonable efforts to update the shipping information when possible.

Once an order has been shipped, we may be unable to change the delivery address.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

LOST, STOLEN OR DELAYED PACKAGES

If tracking shows that a package has been delivered but you have not received it, please first check with household members, neighbors, building management or the carrier.

If you still cannot locate the package, contact us at hauntglow@hotmail.com so we can assist where possible.

HauntGlow is not responsible for packages that are stolen after confirmed delivery to the address provided by the customer, except where otherwise required by applicable law.

CUSTOMS RETURNS AND UNDELIVERABLE PACKAGES

If an international package is returned to HauntGlow because the customer refused delivery, failed to pay applicable customs charges, provided an incorrect address, or failed to comply with import requirements, additional shipping or handling costs may apply.

Any refund in these circumstances will be handled in accordance with our Refund Policy and applicable law.